Effective Date: August 31st, 2015
Safe Harbor Privacy Principles
Tropo, Inc. complies with the U.S.–E.U. and U.S.–Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from European Union member countries and Switzerland. Tropo, Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Tropo, Inc.’s certification, please visit http://www.export.gov/safeharbor.
Personal Information Collection and Use
Tropo does collect personal information directly from subscribers during the product registration process. “Personal information” is any information that can be used to identify an individual, and may include name, address, email address, phone number, or payment card number.
The personal information we collect includes but is not limited to your name, email address, phone number to initially register and then subsequently address and credit card if you choose to buy the service. We use this information to provide services and customer support to you.
Tropo uses the subscriber personal information for its own internal marketing / product update email campaigns but offers the subscribers the opportunity, during the registration process to choose whether their personal information is to be used for this purpose. You can opt out by following the unsubscribe option included in each email.
Personal Information Sharing
We may also disclose your personal information:
- as required by law, such as to comply with a subpoena, or similar legal process
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or in response to an official government request,
- if Tropo is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
- to any other third party with your prior consent to do so.
The Security of Your Personal Information
We will take reasonable precautions to protect personal information in our possession from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We follow generally accepted industry standards, like secure socket layers (SSL) to protect the personal information submitted to us such as credit card number, both during transmission and once we receive it, as well as logical and physical access controls for user access to personal information. No method of transmission over the Internet or method of electronic storage is, however, 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Access to Personal Information
Tropo will provide reasonable assistance to its subscribers to provide access to personal information that it holds on their behalf. Tropo permits its subscribers (once logged into their account) the ability to correct, amend, or delete any personal information which is inaccurate or incomplete via their profile page. We will respond to any requests to email@example.com for personal information or changes thereof within 30 days.
If you choose to close your Tropo account or your account is not used for a prolonged period, we will retain your account information as a historical business audit record only. We archive all closed accounts, and delete the users’ ability to log into them or to recover and/or change password. We also no longer send automated correspondence about your closed account via email. From date of closure of your account, we will only use your account information as necessary to comply with our legal obligations, resolve disputes, protect against fraud, and enforce our agreements.
Tropo, Inc. does not process personal information in a way that is incompatible with the purposes for which it was collected or with the instructions provided by the subscriber. Tropo, Inc. takes reasonable steps to ensure that personal information is reliable for its intended use, accurate, complete, and current.
Cookies / Tracking Technologies
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.
Tropo, Inc. may directly or allow companies that we work with to use technologies such as beacons, tags and scripts in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports from our partners based on the use of these technologies on an individual as well as aggregated basis.
Forums and Comments
If you use the forum or post comments on this website, you should be aware that any personal information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. Tropo is not responsible for any personal information you choose to submit. You can request the removal of your personal information from our community forum, by contacting us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Links to Other Sites
Single Sign On
Social Media Widgets
Tropo’s website and its online services are not designed for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13 online. If we learn that we have collected personal information on a child under the age of 13 online, we will delete that data from our systems.
Privacy Rights for California Residents
Tropo qualifies for the alternative option. We have a comprehensive privacy statement, and provide you with details on how you may either opt-out or opt-in to the use of your personal information by third parties for direct marketing purposes. Therefore, we are not required to maintain or disclose a list of the third parties that received your personal information for marketing purposes during the preceding year.
If you are a California resident and request information about how to exercise your third party disclosure choices, please email us your request.
Any questions or concerns regarding the use or disclosure of personal information should be directed to Tropo through the contact information listed below:
170 West Tasman Drive
San Jose, CA 95134
Phone: +1 408-526-4000